Privacy Policy

Global Data Protection & Commercial Compliance Statement

At Orthi Medical Co., Ltd. ("Orthi Medical", "we", "our", or "us"), we prioritize data security, confidentiality, and regulatory compliance for our global network of hospital buyers, medical device distributors, healthcare professionals, and OEM partners. As an ISO 13485 and ISO 9001 certified manufacturer of orthopedic implants and surgical instruments, we adhere strictly to international standards regarding the protection of corporate identity, proprietary technical drawings, commercial orders, and user privacy.

This Privacy Policy outlines how Orthi Medical Co., Ltd. collects, manages, uses, and safeguards personal and corporate information obtained through your visits to our website, digital catalog requests, OEM consultations, and commercial transactions.

1. Information We Collect

To provide high-quality orthopedic solutions, accurate technical documentation, and efficient customer support to international buyers, we may gather the following types of information:

A. Corporate & Professional Inquiry Data

When you contact us for price quotations, OEM/ODM custom manufacturing, product catalogs, or distribution inquiries, we collect information supplied directly by your procurement team, including:

• Full name, corporate job title, and professional credentials.
• Company name, business registration details, and website URL.
• Corporate email address ([email protected] or designated corporate domains).
• Shipping address, billing details, and country of medical device registration.
• Technical specifications, custom CAD drawings, or procurement volumes submitted for OEM evaluation.

B. Technical & Device Interaction Data

When browsing our digital catalog and product families (Trauma, Spine, Sports Medicine, Joint Arthroplasty, Endoscopy, and Stents), our servers automatically record technical parameters to optimize user experience and platform responsiveness:

• IP address, general geographic location, and language preferences.
• Browser type, operating system, and hardware configuration.
• Page visit statistics, product specification downloads, and browsing duration.

2. Purpose and Lawful Basis for Data Processing

Orthi Medical Co., Ltd. processes data strictly under legal bases established by international privacy standards, including the General Data Protection Regulation (GDPR) for European Economic Area (EEA) partners:

• Contractual Fulfillment: Processing technical drawings, generating OEM cost estimates, issuing commercial invoices, and arranging international freight for implant orders.
• Regulatory & Quality Compliance: Maintaining batch traceability records, product registration support documentation, and quality audit trails required under ISO 13485 standards.
• Legitimate Business Interests: Responding to buyer inquiries, conducting risk assessments against trade fraud, and delivering product updates or technical technique guides to authorized healthcare partners.

3. Data Confidentiality & OEM Intellectual Property Protection

We recognize that OEM/ODM custom machining partners share sensitive engineering files, proprietary product concepts, and market-specific distribution plans. Orthi Medical Co., Ltd. applies non-disclosure protocol protections to all custom manufacturing submissions:

• Engineering drawings (CAD/CAM files) are accessed exclusively by authorized R&D personnel and production engineers.
• We do not sell, trade, or rent proprietary buyer data, technical schematics, or contact information to third-party brokers.
• Data disclosures are strictly restricted to verified logistics partners and regulatory bodies necessary to execute international export clearance.

4. Cookies & Digital Analytics Management

Our website utilizes functional cookies and anonymous web metrics to analyze digital traffic patterns, improve product navigation, and ensure seamless delivery of surgical technique documentation. Cookies remember site configurations and facilitate catalog downloads without re-entering user parameters.

Visitors retain complete control over cookie settings via their web browser preferences. Disabling non-essential cookies will not prevent access to our primary orthopedic product categories or company background information.

5. International Data Transfer & Storage Security

Orthi Medical Co., Ltd. operates centralized secure servers with encrypted storage protocols, firewall protections, and strict access controls. Commercial and technical records are retained only for the duration required to satisfy manufacturing contracts, warranty tracking, medical device regulatory retention periods, or legal obligations.

6. Rights of Global Distributors & Healthcare Partners

International buyers and site users maintain rights regarding their stored data, including:

• Right to Access & Rectification: Requesting copies of your registered contact information or updating corporate profiles.
• Right to Erasure: Requesting deletion of commercial contact records when no active manufacturing contract or mandatory medical device archiving law applies.
• Opt-Out Rights: Unsubscribing from marketing updates, clinical workshop invitations, or catalog release notifications at any time.